Cancellation policy

• A minimum of 24 hours' notice is required for any cancellations or appointment changes.
• One complimentary reschedule is permitted when requested at least 24 hours in advance. Any further changes will require a new deposit.
• A 20-minute grace period is offered. Arrivals beyond this time will incur a £5 late fee and may require your appointment to be adjusted.

Deposits

• A deposit is taken online when you book. It is 25% of the price of your treatment, rounded to the nearest pound. If you book more than one treatment, the deposit is the largest of theirs. You can choose to pay the full price instead. Some appointments, such as a patch test, have no deposit.
• The deposit is taken off the price of your treatment on the day.
• If you cancel at least 72 hours before your appointment, your deposit, or the full payment if you paid in full, is refunded in full.
• Cancellations made less than 72 hours before your appointment are not refunded.
• For a full-day treatment (four hours or more), cancelling at least 7 days before your appointment refunds 50% of what you paid. Cancelling later than that is not refunded.
• We send refunds to the card you paid with. They can take 5 to 10 working days to reach your account.
• If we cannot keep your time, for example if we cannot confirm your booking, your deposit is returned in full. It can take 5 to 10 working days to reach your account.

Thank you for respecting our time and commitment to every client's experience.